Typical errors:
The upload has failed: as described. This may be due to internet connectivity or may be a result of a large upload. Try again, and ff this persists, please contact support.
A duplicate audit has been found: this audit failed to upload because it is already in the system. Additional investigation may be required to determine why a duplicate is being submitted.
Unrecognized data errors:
You're uploading the wrong audit.
The audit file is invalid and cannot be processed: a PDF that is not native to your AuditSoft system has been uploaded. Make sure you have the right file, and try again. If you have chosen the correct file and it still does not upload, it may be corrupted, please reach out to support if this is the case.
This audit is for the wrong association: the audit protocol located in the file does not match your association, please review the file and the submission records.
Missing data errors:
Please review the files with these errors to ensure all relevant fields have been filled before trying again.
The audit has invalid protocol definition.
The audit is missing insurance accounts.
The audit is missing required last day field.
The audit has a score of 0: this audit was not uploaded. SECOR audits are often submitted without being scored. Scoring takes place as a second step and only the scored audit should be uploaded.
Please resolve errors here: Resolve Errors:
All the errors below involve unresolved discrepancies between the WCB account number and the legal name in the license:
This license is in use: review the company account, alongside the license that was issued for the audit and resolve the errors before trying again. Contact support if you require additional assistance.
The company name does not match the existing records: the WCB number matches, but the legal name does not.
Atypical errors:
These are uncommon and should be investigated further.
An unexpected error occurred processing the audit: this may be due to a withdrawal status, connectivity, or processing delays. If there has never been a withdrawal on this audit, please try again and reach out to support if the concern persists.